Which sim card you are using
and is the device under window or in a drawer

Depends which location
If they charge, it is probably a $10 fee

Statenisland wrote: ↑Fri Jul 24, 2026 3:59 am (please see above Jul 15) Hudna 2019

Did you try to use a new cable

we did try this: 'Disconnect the AutoWays from your car and go to the car's settings: System > Advanced Options > App Manager > Apple CarPlay > Storage > Clear Data > Continue." it did not help. the device is not starting at all. the car screen say error reading What is the year of your car?

AutoWays Admin wrote: ↑Thu Jun 04, 2026 12:56 am

KS10950 wrote: ↑Thu May 28, 2026 10:47 pm Model is AutoWays "Star"

This model not work with a 26 Honda car

Update
After upgrading the device firmware, it can work in a Honda 26
There will be a fee for this upgrade

If it only the bluetooth and the new bluetooth app you adjust the banner size

Follow this viewtopic.php?p=66#p66

MordinBP wrote: ↑Tue Jun 30, 2026 4:16 pm Hi,
How does this device help if there is only online support?

We are officaly closed but we try to give support at the online fourms

You may need to switch your device to Android Auto
What AutoWays model did you have

Seems not to have a USB in port